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Sample Customer Service Cover Letter


Three example cover letters for customer service
managers, supervisors and representatives




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The three sample customer service cover letter illustrations below show how to write letters for all levels including customer service Managers, Supervisors and Representatives. All three samples have been designed for use as a template.

The three example customer service cover letters bare similarities. Firstly, they are written briefly and to the point using four paragraphs (try to keep your letters to 3-5 short paragraphs). In each case, the job applicant affirms their interest in the vacant job and confidently state why they feel ideally suited for the vacant role.

In the middle section of each sample cover letter, the applicants take the opportunity to describe their current/previous jobs, mentioning use of skills similar to those the employer require for the vacant job. It is good practise to demonstrate how you acquired and / or further developed these skills in the course of your career. Aim to adopt a similar approach when writing your own letters by highlighting only relevant skills. Some of these skills are listed below for each job applicant:

Customer Service Management Skills:
  • Ability to formulate clear customer service policies and ensure they are carried out
  • Ability to develop and maintain productive accounts
  • Ability to build sound client relations
  • Ability to build, develop, mentor and lead teams to set targets
  • Ability to understand client needs and implement tailored solutions
Customer Service Supervisor Skills:
  • Ability to report effectively to senior management
  • Ability to issue instructions and motivate staff
  • Good communication and people skills
  • Ability to work proactively with internal stakeholders such as Sales to implement services
  • Good organizational skills
  • Ability to lead teams to set targets
Customer Service Representative Skills:
  • Ability to work well within a team
  • Good communication skills
  • Ability to resolve complaints
  • Friendly polite personality and interest in assisting people
  • Good people skills on the phone and face to face
  • Able to work well under pressure

Finally, the same pattern of consistency applies in all three example customer service cover letters right through to the concluding final section. In all three cases, the letters conclude with a reaffirmation by the applicants in their interest for the sought job with further re-iteration of their suitability for the position they are applying and the reasons.




Example 1: Cover Letter for Customer Service Manager

Ivan Pawlowski
122 Tower Hill Avenue
Tallahassee
FL 22222
[ Enter your telephone here ]
[ Enter your mobile here ]
[ Enter your Email here ]

[ Enter date here ]

Matthew Simpson
Personnel Manager
ABCD Telecom Services
Telecom Boulevard
Any Town
FL 33333


Dear Mr Simpson,

Re: (Enter Position / Ref here)

I am writing in response to the vacant Senior Customer Services Director position, a post which I feel I am ideally suited, having consolidated ten successful years within customer services and account management. The post would be an ideal progression at this stage in my career. I relish its many challenges which I am confident would enable me to utilise my progressive experience, knowledge and network connections.

Presently I am Customer Service Manager at XYZABC Systems Inc where I oversee management of all Southern regional accounts. Over a ten year period I successfully recruited, mentored and led over 100 staff to manage the customer service requirements of our most productive revenue accounts. During my time in this post, I have developed and maintained a solid account base that now constitute a significant proportion of revenue. I also instituted operational processes that optimized account retention to a maximum 100% for the past three consecutive years.

Having researched your organization, I am impressed at the rapid growth of your account base throughout the country within the last 18 months. This is the type of enabling and challenging environment in which I am confident of making significant input in view of my energy, client relation building skills and ability to exceed projected targets consistently.

I am convinced the vacant position offers the ideal platform upon which I can grow professionally and personally. I am also convinced of my suitability for the post in view of my proven track record and experience. I hope therefore on considering my resume, you will be persuaded of my ability to perform well as Senior Customer Services Director in your organization. Meanwhile, I look forward to hearing from you at your earliest convenience.

Yours sincerely,


Ivan Pawlowski






Example 2: Cover Letter for Customer Service Supervisor

Helen O'Connor
44 Roebury Avenue
Miami
FL 77777
[ Enter your telephone here ]
[ Enter your mobile here ]
[ Enter your Email here ]

[ Enter date here ]

Stuart Haberdasher
Personnel Manager
MNOPQR Parts & Service
Car Parts Boulevard
Any Town
FL 88888


Dear Mr Haberdasher,

Re: (Enter Position / Ref here)

I wish to apply to the Customer Service Manager position. The job is an ideal opportunity for me to advance within my career in customer services having already acquired six years invaluable experience as a Customer Service Supervisor.

My current role is Customer Service Supervisor at EFGHI Auto Distributors where I supervise a team of 20 Representatives. I provide comprehensive support for the Sales and Marketing staff in all our Southern and Eastern regional outlets. I was also actively involved in helping to implement a series of customer service operational policy procedures along with robust monitoring to ensure the company's servicing and sales targets are achieved. In the last two years, I have assisted my departmental manager in ensuring the needs of our larger accounts are consistently met. This has helped develop my client relations and account management skills to a high level.

Having researched your organization I feel my skills, experience and long term career aspirations within the customer services industry make be an excellent candidate for the vacant position.

Attached is a copy of my resume for your consideration. I hope to become a valuable member of your team and look forward to your rely.

Yours sincerely,


Helen O'Connor

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Example 3: Cover Letter for Customer Service Representative

Sheila Williams
248 Blueberry Avenue
Tampa
FL 99999
[ Enter your telephone here ]
[ Enter your mobile here ]
[ Enter your Email here ]

[ Enter date here ]

Mrs Yolanda Weston
Personnel Manager
EFGHI Auto Distributors
Auto Parts Drive
Any Town
FL 77777


Dear Mrs Weston,

Re: (Enter Position / Ref here)

I am applying for the Customer Service Representative job position. I have three years experience working in this field and the opportunity of working in your organization within a much larger department will enable me to grow both professionally and personally, giving me the platform upon which to advance further in my career.

As you can see in my resume, I am presently working as a Customer Service Representative at STUVW Highway Motors and have been in this role for three years. I undertake high volume of customer service on the phone and face to face, attending to customers' queries, issuing advice and resolving delivery and parts issues. I also liaise extensively with the sales team and work in collaboration with them to ensure services are delivered on time.

My role has provided me the opportunity to develop good communication and interpersonal skills, increasing my customer service and organisational skills. It has also enabled me to multi-task accurately under pressure, with the calmness to resolve customers' complaints amicably and professionally.

I am confident of my ability to perform well in this vacant job position in view of my experience, highly developed relevant skills and long term career interest within customer services. I hope that on reading my resume you come to the same conclusion and give me the opportunity to become a valuable member of your organization. Meanwhile, I look forward to hearing from you soon.

Yours sincerely,


Sheila Williams

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Professional cover letter and CV writing service

As mentioned earlier, each of the above sample customer service cover letter is ideal for use as a template. Simply edit the sections as they apply to your own individual case. However, while perfecting your letter, you need to make sure your customer service resume is as good as your letter. Therefore you will need to scan your resume and make sure it is up to date and professionally prepared.

If after reading these example customer service cover letters you prefer to let a professional write your letter, we can do the job for you. Also, if you require help with your resume, our writing service offers professional assistance preparing quality resumes, giving you peace of mind, saving you time and increasing the chances of success in your job applications.

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sample customer service cover letter

SAMPLE COVER LETTER CUSTOMER SERVICE TEMPLATES FOR ALL LEVELS OF SENIORITY IN JOB APPLICATIONS